Refund policy

30-Day Return Policy

You may request a return within 30 days after your order is delivered.

Return eligibility

To qualify for a return, the item must be in the same condition in which it was received: unused, unworn, with any original tags, and in its original packaging. A receipt or other proof of purchase is required.

Approved returns are subject to a 20% restocking fee unless J&J Performance confirms a different arrangement in writing. Customers are responsible for providing return shipping.

Starting a return

Before sending anything back, contact J&J Performance at shop@jjperform.com or 931-603-1014. If the return is approved, we will provide the return address and instructions. Items sent without prior authorization will not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us promptly if an item is defective or damaged, or if you received the wrong item, so we can review the issue and provide the appropriate instructions.

Non-returnable items

Custom-made or special-order products cannot be returned. We also do not accept returns of hazardous materials, flammable liquids, or gases. Sale items and gift cards are final sale. Contact us before ordering if you have questions about whether a product is returnable.

Exchanges

The fastest way to obtain a different item is to complete an approved return and place a separate order for the replacement.

Refunds

We will notify you after the returned item has been received and inspected. If the return is approved, the refund—less the applicable 20% restocking fee—will be issued to the original payment method. Your bank or card issuer may require additional time to post the refund.

Order cancellations

Please contact us before ordering if you have questions about availability. We work to source and ship parts as quickly as possible from our location or an authorized fulfillment warehouse.

Approved order cancellations are subject to a 10% cancellation processing fee. Custom-made and special-order products cannot be cancelled. Cancellation requests must be made before the order is fulfilled and are subject to approval.

Core Return Policy

If core-return instructions are not included on the product page or with the product, contact us by email or phone before shipping the core.

J&J Performance does not provide a return label when the selected option requires you to send the core first. When an option allows you to send the core after, a return label may be provided only when stated in the product instructions or specifically authorized by J&J Performance.

Core credits or refunds are issued only after the core is received, inspected, and accepted under the applicable product or manufacturer requirements. Product-specific core instructions control when they differ from this general policy.

What is a core charge?

A core charge is a deposit added by a manufacturer to encourage the return of the original used part. Manufacturers reuse qualifying components when rebuilding replacement products. Returning acceptable cores helps reduce production costs and can help keep replacement-part prices lower.

Questions

For return, cancellation, or core questions, contact shop@jjperform.com or call/text 931-603-1014.